Production begins once your proofs have approved. This typically takes around 3-7 days wedding invitations, although during peak season, lead times can run up to 2 weeks.
Design for all other wedding stationery items, such as Order of Service, place cards, table numbers, menu’s, & table plans etc. generally takes place 1 month (minimum) before your wedding date. Lead times are typically around 1-2 weeks for these items, depending on your specific order.
UK customers only. Rush orders are accepted on a case by case basis, depending on the production schedule, availability of supplies and the scope of the project. A separate rush order fee of £30 will be added and is due in full with the original payment.
Unlike most stationers, STN has no minimum order constraints, which means you can order your specific quantity without having to pay a low order fee.
All invitations are handmade with the utmost care, one piece at a time. Therefore, there may be a slight variation from one item to the next. This is what makes handmade products unique and charming and should not be seen as a manufacturing error.
Unfortunately personalised products cannot be returned. If you need to cancel your order, please contact me immediately.
Please note: If you cancel your order after approving your final proof and your stationery has gone into production, you are responsible for the entire amount of your order.
Royal Mail and Parcel Force are used for shipping orders and the customer is responsible for all delivery shipping and postage costs for the final product. Please allow at least 7 days (UK) or 31 days (International) for delivery, depending on the method of shipment used & delivery destination.
Please make sure that you state the correct delivery address when paying via Etsy or Paypal. Both Etsy & Paypal's buyer & seller protection policy state that a purchase can only be dispatched to the address stated on your transaction receipt. This is to help prevent Credit card 'Chargeback' fraud.